Turn Feedback into Competitive Advantage
Centralize feedback from every facility, branch, and digital touchpoint. Uncover actionable insights. Deliver care and services your users actually love.
Trusted by 500+ global brands, hospital systems & healthcare networks
Everything you need to listen at scale
Powerful tools designed to turn qualitative feedback into quantitative, measurable action.
Multi-Channel Collection
Capture feedback seamlessly from your website, QR stands, NFC smart cards, bedside tablets, and SMS campaigns in one centralized hub.
AI-Powered Insights
Automatically categorize feedback, detect sentiment trends, and identify critical operational bottlenecks without manual tagging.
Close the Loop & SMS
Trigger automated SMS receipts to patients via EbulkSMS, alert relevant branch managers, and resolve negative feedback in real-time.
Multi-Branch Hierarchy
Manage multiple clinic locations with unique short codes, branch manager access, and localized department forms under one organization.
Dynamic Form Builder
Easily drag-and-drop form fields, rating scales, multiple choice options, and SMS extraction rules without any coding.
Enterprise RBAC & Security
Strict data segregation, role-based access for staff, audit trails, and industry-standard AES encryption for complete peace of mind.
Looking to submit feedback for a specific clinic?
Search your hospital branch, enter your facility code (e.g. ISALU-IKJ), or scan your Smart NFC Card.
“FeedbackPro completely transformed how we prioritize care workflows and operational enhancements. We went from guessing what users needed based on scattered emails to having clear, AI-driven insights guiding every department.”
“The automated SMS follow-up via EbulkSMS and instant sentiment alerts allow our patient relations team to resolve concerns before patients even leave the facility. Our CSAT score jumped by 34%.”
“Managing multiple clinic locations with unique short codes and QR stations is effortless. The branch-level analytics give our executive board crystal clear visibility into each facility's performance.”
Simple, Transparent Pricing
Choose the plan that fits your organization's growth stage.
Free
For individual doctors or test environments.
- 100 monthly responses
- 1 User seat
- Basic analytics
Starter
Ideal for boutique clinics & private practices.
- 1,000 monthly responses
- 3 Staff users
- Email support
Pro
For growing hospitals with multiple departments.
- 5,000 monthly responses
- 10 Staff & manager accounts
- Advanced AI sentiment analysis
- Priority 24/7 support
Enterprise
For multi-facility hospital conglomerates & networks.
- Unlimited responses
- Unlimited branches & seats
- Dedicated account manager
Frequently Asked Questions
Everything you need to know about FeedbackPro and how it helps your organization.
How does the 14-day free trial work?
Can I change or upgrade my plan later?
What kind of support and SMS integration do you offer?
Is patient and organization data secure?
Ready to listen to your customers?
Join hundreds of leading healthcare networks and organizations turning feedback into their most powerful quality engine.